Privacy policy

Who we are

Auberge La Douce Montagne

450, route des Fonderies Royales, 38114 Allemond, France

Website: https://ladoucemontagne.com

Email: info@ladoucemontagne.com

We respect your privacy and are committed to protecting your personal data in accordance with applicable European data protection laws (GDPR).


What personal data we collect

We may collect and process the following personal data when you contact us, make a reservation, or use our website:

  • Name and contact details (email, phone, address)

  • Booking details and preferences

  • IP address and technical data related to your visit

  • Any information you voluntarily provide via forms, email or phone

We do not request or store credit or debit card details via our website.


Why we process your data

We use your personal data only for legitimate purposes, including:

  • Processing and managing your reservation

  • Communicating with you about your stay

  • Improving our website and services

  • Sending newsletters or promotional information (only with your consent)

  • Complying with legal and accounting obligations


Sharing your data

We do not sell your personal data.

We may share your data only with trusted service providers (e.g. booking tools, IT services, newsletter provider) strictly for operational purposes. These partners are required to protect your data in accordance with GDPR.


How long we keep your data

We retain your personal data only as long as necessary for the purposes listed above or as required by law (e.g. for accounting).


Cookies

Our website uses cookies to ensure proper functionality and to improve your browsing experience.

We use:

  • Essential cookies (necessary for the website to work)

  • Statistics cookies (to analyze site usage and improve performance)

  • Marketing cookies (only with your consent)

When you first visit our site, you are asked to accept or manage cookies. You can change your preferences at any time in your browser settings. Please note that disabling certain cookies may affect how the website works.


Your rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct or delete your data

  • Withdraw your consent at any time

  • Object to or restrict certain data processing

  • Request a copy of your data

To exercise these rights, contact us at: info@ladoucemontagne.com.

If you are not satisfied with how we handle your data, you may lodge a complaint with the French Data Protection Authority (CNIL).


Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.